Privacy policy

Last updated: October 21, 2025

Mikovia operates this website and online store, including all related information, content, features, tools, products, and services, to provide you—the customer—with a curated shopping experience (the “Services”). Mikovia is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies, relates to, or can reasonably be linked to you or another individual. Personal information does not include data that has been anonymized or de-identified.

We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

  • Contact details: Name, address, billing address, shipping address, phone number, and email address.
  • Financial information: Credit or debit card details, payment information, transaction records, payment confirmation, and other related details.
  • Account information: Username, password, security questions, and preferences.
  • Transaction details: Items you view, add to cart, purchase, return, exchange, or cancel, and your purchase history.
  • Communications: Any information you include when contacting our support team or interacting with us.
  • Device information: Data about your device, browser, network connection, IP address, and unique identifiers.
  • Usage information: Details about how and when you use or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: When you create an account, make a purchase, or communicate with us.
  • Automatically: Through cookies, pixels, and similar tracking technologies when you visit our website.
  • From service providers: Such as payment processors, logistics providers, or analytics tools.
  • From partners or third parties: Including advertising or referral platforms.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

  • To provide and improve our Services: Fulfilling orders, processing payments, delivering products, managing accounts, handling returns and exchanges, and providing customer support.
  • To personalize your experience: Remembering your preferences, recommending related products, and tailoring your shopping experience.
  • For marketing and advertising: Sending you marketing messages by email or text, or showing you relevant ads online. You may opt out of promotional emails at any time.
  • For security and fraud prevention: Protecting accounts, detecting fraud, and preventing unauthorized activities.
  • For legal and compliance reasons: To comply with applicable laws, respond to lawful requests, and enforce our policies.

How We Disclose Personal Information

We may share your personal information in the following circumstances:

  • With Shopify, vendors, and other third-party service providers who help operate our business (e.g., payment processing, order fulfillment, cloud hosting, analytics, and marketing support).
  • With marketing and business partners for purposes such as advertising or promotional collaborations.
  • When you consent or request us to share your information (for example, using social media integrations or login services).
  • With our affiliates or corporate group where necessary for business operations.
  • In connection with a merger, acquisition, bankruptcy, or other business transaction, or to comply with legal obligations.

We do not sell or rent customers’ personal information. Mikovia will never sell, lease, or trade your personal data to third parties for monetary gain or direct marketing purposes. Your information is used solely for service delivery, customer experience improvement, and compliance purposes.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes certain personal data related to your use of our store in order to operate and improve its platform. Your information may be transferred to and processed by Shopify or its partners in other countries. For details about how Shopify uses your personal information, please review the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

Our Services may contain links to websites or platforms operated by third parties. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal data.

Children’s Data

Our Services are not directed toward children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us personal information, please contact us to request deletion.

Security and Retention of Your Information

We take reasonable measures to protect your personal information, but no security system is completely secure. Data retention periods depend on business needs, legal obligations, and dispute resolution requirements.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Right to Access / Know: Request a copy of your personal data we hold.
  • Right to Delete: Request deletion of your personal information.
  • Right to Correct: Request correction of inaccurate or outdated information.
  • Right to Data Portability: Request transfer of your data to another entity.
  • Right to Opt-Out: Decline targeted advertising or data sharing for such purposes.
  • Marketing Preferences: You can unsubscribe from marketing emails at any time.

If you reside in the UK or EU, you may also have:

  • Right to Object or Restrict Processing for certain purposes.
  • Right to Withdraw Consent where processing is based on consent.

We also reaffirm that Mikovia does not sell or share your personal information for profit. Your data is only used to deliver our products, comply with legal obligations, and improve our services.

We may need to verify your identity before processing your request, as required by law. You may authorize an agent to act on your behalf if permitted in your jurisdiction.

Complaints

If you have concerns about our handling of your personal data, please contact us first. Depending on your location, you may also have the right to file a complaint with your local data protection authority.

International Data Transfers

We may transfer, store, or process your personal information outside of your country. When transferring data from the European Economic Area (EEA) or the UK, we rely on approved mechanisms such as the European Commission’s Standard Contractual Clauses (SCCs).

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on our website with the “Last updated” date revised accordingly.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or wish to exercise your privacy rights, please contact us:

Email: support@mikovia.com
Address: 390 NE 191st St, Miami, FL, 33179, United States

For the purposes of applicable data protection laws, Mikovia is the data controller of your personal information.